Counselors help with everyday concerns such as stress, relationships, and life changes. Psychologists provide specialized support and assessments, while psychiatrists are medical doctors who can diagnose conditions and prescribe medication. If you're unsure, Marudam can help you explore your options.

Marudam reviews educational credentials, certifications, or licenses as part of its screening process. Professionals are responsible for ensuring their submitted information is accurate, authentic, and up to date.

Yes. You may choose a different professional for future sessions. Completed sessions are generally non-refundable, but serious concerns may be reported to Marudam for review and consideration of appropriate action, including potential refunds.

Marudam collects only the information needed to provide its services. Personal data is handled carefully and retained for administrative, dispute resolution, or legal purposes. Certain records may be kept for up to five years, and information no longer required will be securely deleted.

Sessions may be rescheduled at no additional cost with at least 12 hours' notice, subject to availability. Changes within 12 hours, including missed appointments, are non-refundable and cannot be rescheduled.

All sessions booked through Marudam must be paid through the platform. Please report any requests for outside payments immediately. Marudam cannot assist with disputes or refunds arising from transactions outside the platform.

Marudam expects all professionals to maintain confidentiality, professional boundaries, respectful conduct, and practice within their qualifications. Please report any harassment, discrimination, exploitation, or inappropriate behavior directly to Marudam. We will review concerns confidentially and take appropriate action when necessary.